Our shipping is charged at a flat rate of $10 per order for customers located in Victoria & $15 per order for all other states. We offer free delivery on orders over $100.
We ship every 2 business days (except if a public holiday). Please keep this in mind when placing your order. Orders are dispatched once processed. We are unable to hold orders for delivery on a specific day. Shipping times vary but your beer should arrive within 3 to 7 business days after dispatch, depending on your location. If you don't receive your beer within 10 business days, please let us know via email to online@futuremountain.com.au
All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.
If the premises is unattended during a delivery which requires a signature, a notice will be placed in your post box and either scheduled for re-delivery or made available from a nearby location. Please follow the instructions on the notice you receive.
Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends.
At this stage, we can only accept orders from within Australia and not international orders. If the order is being sent to a non-residential address, please ensure the business/company name is included in the address details.
Returns
We are so sure that any product sold by Future Mountain will meet or exceed your expectations that we guarantee the products we sell. Should you for any reason be dissatisfied with your purchase, send us an email at online@futuremountain.com.au
The cost of return postage, if applicable, is to be paid by the sender.., All returns must be made within 7 days of receipt and if the items are not beers they must be in an unused and saleable condition. In the unlikely event that your goods are damaged in transit please contact us immediately. Depending on the order and extent of damage to the goods we will be able to provide you with a credit or replacement, this is at the sole discretion of Future Mountain.
Please ensure the following information is included so your return can be processed:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning and a reason for the return
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